The driver-cum-conductor pair, who lost their lives when their KSRTC Volvo bus met with an accident near Tiruppur, had a commendable track record, with their humanitarian ways winning them accolades from within the organisation and from passengers. In July 2018, the KSRTC’s then Chairman and Managing Director Tomin Thachankery issued a special commendation letter to V.D. Kavitha Warrier, a passenger, had seizures while the KSRTC Garuda Volvo bus was passing through Hosur. With the hospital insisting that there had to be a bystander, they contacted the KSRTC officials, who suggested that Baiju stay back at the hospital, till her relatives arrived. The commendation letter issued by the KSRTC spoke of their proactive intervention raising KSRTC’s image before the public.

Source: The Hindu February 20, 2020 18:45 UTC